This webpage is part of the legacy website for the Source to Tap Project, supported by the European Union’s INTERREG VA, managed by the Special EU Programmes Body (SEUPB). This project has now come to an end and this site should be used for reference only.
This Privacy Notice is a revised version of the Privacy Notice that was available on the Source to Tap project website (also www.sourcetotap.eu) when the project was live. The Privacy Notice has been revised to reflect the fact that, as of the end of the project at the end of September 2022, elements of project are no longer available.
NI Water (referred to as we, us or our in this Privacy Notice), is the lead partner on the Source to Tap Project (referred to as the Project in this Privacy Notice).
We are responsible for this Privacy Notice because we manage the Project’s website and social media (Facebook, Twitter, YouTube and Instagram).
To help us manage our relationship with you through the Project, we may need to collect, store and use information that can be used to identify you. From a legal point of view, this is known as ‘processing personal information’.
Collecting and processing your personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with you and providing you with an interactive service through the Project.
This Privacy Notice will explain:
Our aim is to respect your privacy and comply with current UK data protection legislation (i.e. EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA)). References in this Privacy Notice are made to GDPR, but you should note that GDPR and DPA both apply in the UK.
The sections below tell you what personal information is, who we are and what we do, what personal information we collect and what we do with it. They explain how GDPR protects you by explaining what we are allowed to do with your personal information and clarify how to complain or withdraw your consent. They also tell you how long we keep your personal information, how you can get a copy of it or ask for it to be changed or removed, and with whom we might lawfully share your personal information.
Who we are?
NI Water (including Northern Ireland Water Alpha Ltd and its employees) is the sole provider of public water and sewerage services in Northern Ireland. We are a non-departmental public body (NDPB) and a Government-Owned Company (GoCo), established in April 2007. For the purposes of GDPR, we are the ‘controller’ of any personal information you give us.
We may require the services of external third parties to process your personal information on our behalf. These companies are referred to as ‘processors’. Any data processors NI Water uses also have their own legal responsibility for handling your data.
NI Water’s registered office address is:
Northern Ireland Water Limited
40 Old Westland Road
Telephone: 03457 440088
Who does this Privacy Notice apply to?
This Privacy Notice relates to the collection and use of the personal information of individuals, sole traders and individuals in non-limited business partnerships. Although data about larger commercial entities is not considered ‘personal’ information (and therefore not captured by GDPR), where we can identify an individual acting in their professional capacity, either directly or indirectly, the legislation will apply.
For example, if we have the name and number of a business contact on file, or their email address identifies them (e.g. firstname.lastname@example.org), GDPR is relevant.
It is intended that this Privacy Notice covers the following.
What is Personal Information?
Personal information is anything that identifies and relates to a living person. This can include information that, when put together with other information, can then identify a person, for example, your name and contact details.
How do we collect personal data?
We collect personal information in a number of ways and circumstances:
What personal information we collect and what we do with it
The personal information we process may include:
Who we share your personal information with and why?
We work with a number of organisations to manage the Source to Tap project, and need to share some of your personal data with these parties:
Where we share data with third parties, there will be a legal agreement in place to make sure the organisation complies with applicable data protection legislation.
Who sees or has access to your personal data will depend on why we need to process it, but the organisations we share with may include the following:
Our lawful basis for processing personal data
GDPR states that a data controller (like NI Water) must have a lawful basis for processing your information. We have identified the lawful bases for which we process your information listed in the Privacy Notice as follows:
Consent, as a lawful basis for processing your personal data means that you have given us your explicit consent by either signing a Consent Form or freely giving us your personal data. Giving us your Consent means you are in charge of what information you give us and what we can do with that information.
Protecting your personal information
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, NI Water has put in place appropriate technical, physical and organisational procedures to safeguard and secure the information we collect about you.
Where is your personal information processed?
All of NI Water’s offices and staff are based in the United Kingdom of Great Britain and Northern Ireland.
Your data is processed in Northern Ireland by us and by The Rivers Trust, and the Republic of Ireland by our project partner Irish Water/Uisce Éireann (as a data processor), as well as in the wider European Union by the SEUPB, the EU Desk Officer for the project and the EU’s IT server contractor in Vienna, Austria.
Occasionally, we may use other suppliers or service providers (e.g. MailChimp®) that normally operates elsewhere in the UK, the Republic of Ireland or further afield (e.g. the wider EU or the USA).
We will not transfer or process your personal data outside the European Economic Area (EEA), unless we have your specific consent or the nature of the processing requires it (for example, because you have chosen to use a service, such as signing up to our project newsletter, that routes data outside the EEA). All processors of personal information relating to EU citizens are required to comply with GDPR.
In this Project we work with other partners organisations based in the UK and in the Republic of Ireland. Information on the Project’s partner organisations can be found here.
How we process your personal information
NI Water will process the personal information you provide in a manner that complies with current UK data protection legislation.
We will endeavour to:
What to expect when you contact us in relation to the Project
When you contact us by telephone to our General Enquiries Project Number (+44(0)7825669379 ) your call is being received by us. You can find out how we processes your call and personal data here.
We will only add your telephone number to our database if you give explicit consent for us to do so, so that we can contact you in future in relation to the project. The information is used solely for project information purposes and is securely destroyed at the end date of the project (i.e. 31st March 2022). We do not record calls from customers.
All post, including enclosures, received by us is scanned electronically on to our systems. The hard-copy post is either destroyed or kept on file for a period of 7 years after the end date of the project (i.e. 31st March 2028).
If you email us, we will respond to you using the email address you give us. We may add your email address to our contact database, but only if you give explicit consent for us to do so, so that we can contact you in future in relation to the project. The information is used solely for project information purposes and is securely destroyed at the end date of the project (i.e. 31st March 2022).
If you contact us using email@example.com or via our contact form on the project website, your email is being received by us. You can find out how we processes your emails and personal data here.
Contacting us via social media:
We strongly advise not posting your personal contact or other sensitive information on a public social media site. If you contact us using social media, we will ask you to private message us to gather suitable information. We will suggest an alternative contact method if we think this is more appropriate.
Your rights as data subject
You have lots of privacy rights. The following explains what your rights are:
You can tell any of the Partners that you want to exercise any of your available rights, and they will promptly pass that request to NI Water (as controller).
The authority responsible for overseeing data protection matters in Northern Ireland (and the rest of the UK) is the Information Commissioner’s Office (ICO). To learn more about all these rights, please see the ICO’s website:
The authority responsible for overseeing data protection matters in the Republic of Ireland is the Data Protection Commissioner (DPC). Guidance about your rights available on its website:
Please be aware that there may be circumstances when we are unable to comply with your request to exercise your rights. If this is ever the case, we will inform you of the reason and provide details of how you can register a complaint with the relevant authority responsible for data protection in your jurisdiction if you believe we have got this wrong. However, complaints can often be dealt with satisfactorily without the involvement of any authorities, so please let us know if you have any such complaints in the first instance.
Changes to this Privacy Notice
We may update the Privacy Notice from time to time – please ensure you visit the Source to Tap website for the latest version: